New Temple Glassworks, LLC

Effective Date: August 26, 2025

Last Updated: August 26, 2025

1. Introduction

New Temple Glassworks LLC (“we,” “our,” or “us”) is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our studio, participate in our glassblowing classes, purchase our art glass objects, or interact with our services.

This Privacy Policy complies with New Hampshire RSA Chapter 507-H (Expectation of Privacy) and applies to New Hampshire residents whose personal data we process. “Personal data” means any information that is linked or reasonably linkable to an identified or identifiable individual.

Third-Party Services: We use third-party platforms including (but not limited to) Etsy.com for online sales, Square, Inc. for payment processing, and Visibook.com for scheduling. These services have their own privacy policies that govern how they handle your information when you interact with them directly.

2. Information We Collect

  • Personal Information You Provide
    • Contact Information: Name, email address, phone number, mailing address
    • Class Registration: Release of liability
    • Purchase Information: Billing address, shipping address, payment method details (processed securely through our payment processor)
    • Communication Records: Messages, emails, or other communications you send to us
    • Marketing Preferences: Your preferences for receiving promotional materials and newsletters
  • Information Collected Automatically
    • Website Usage: IP address, browser type, pages visited, time spent on pages (if you visit our website)
    • Studio Visit Records: Date and time of classes attended.
  • Information from Third Parties
    • Payment Processors (Square, Inc.): Transaction details and payment verification information when you make payments through our Square payment system
    • Scheduling Platform (Visibook.com): Class booking information, appointment details, and related communication when you use our online scheduling system
    • Online Marketplace (Etsy.com): Purchase information and customer details when you buy our products through our Etsy shop
    • Class Referrals: Information provided by friends or family members who register you for classes (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

Essential Business Operations

  • Processing class registrations and managing class schedules
  • Processing orders for art glass objects and managing inventory
  • Communicating about your classes, orders, or studio visits
  • Providing customer service and support
  • Maintaining safety records and contact information

Safety and Legal Compliance

  • Complying with applicable laws, regulations, and legal processes
  • Protecting our rights, property, and the safety of our customers and staff

Marketing and Communication (with your consent)

  • Sending newsletters about new classes, workshops, or art pieces
  • Notifying you about special events, sales, or promotions
  • Sharing photos from classes or events (only with explicit permission)

Business Improvement

  • Analyzing trends to improve our classes and services
  • Managing our business operations and customer relationships

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information in the following limited circumstances:

Service Providers

  • Payment Processors (Square, Inc.): To process payments securely – Square maintains its own privacy policy governing how they handle payment data
  • Scheduling Platform (Visibook.com): To manage class bookings and appointments – Visibook maintains its own privacy policy for scheduling data
  • Online Marketplace (Etsy.com): When you purchase through our Etsy shop, Etsy’s privacy policy governs that transaction data
  • Email Service Providers: To send newsletters and communications (only if you’ve opted in)

Important Note: We do not sell, rent, or trade your personal information to third parties for monetary gain. When we work with the third-party services listed above, they act as either service providers processing data on our behalf or as separate controllers with their own privacy policies.

Legal Requirements

  • When required by law, court order, or legal process
  • To protect our rights, property, or safety, or the rights, property, or safety of others
  • In connection with a business transfer, merger, or acquisition

With Your Consent

  • When you explicitly consent to sharing your information
  • For testimonials or marketing materials (only with written permission)

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Secure storage of physical records in locked filing cabinets
  • Password-protected digital systems with restricted access
  • Regular security assessments and updates
  • Staff training on privacy and security practices
  • Secure payment processing through PCI-compliant payment processors

6. Data Retention

We retain your personal information only as long as necessary for the purposes outlined in this policy:

  • Class Records: Maintained for 5 years for safety and insurance purposes
  • Purchase Records: Maintained for 7 years for tax and accounting purposes
  • Marketing Communications: Until you unsubscribe or request removal

7. Your Rights and Choices

Under New Hampshire RSA Chapter 507-H, New Hampshire residents have specific rights regarding their personal data:

Your Privacy Rights (New Hampshire Residents)

  • Right to Know: Confirm whether we are processing your personal data and access such data
  • Right to Correct: Request correction of inaccurate or incomplete personal data
  • Right to Delete: Request deletion of personal data we have collected about you (subject to certain limitations)
  • Right to Data Portability: Obtain a copy of your personal data in a portable format
  • Right to Opt-Out: Opt out of processing for targeted advertising, sale of personal data, or automated decision-making

How to Exercise Your Rights

  • Email: Contact us at glass-legal@newtempleglassworks.com with “Privacy Rights Request” in the subject line
  • Phone: Call us at 603-582-0655 during business hours
  • In-Person: Visit our studio and speak with management
  • Response Time: We will respond to your request within 45 days

Appeal Process

If you are not satisfied with our response to your privacy rights request, you may appeal by contacting us within 30 days of receiving our response. We will respond to appeals within 45 days.

Additional Choices

  • Marketing Communications: Opt out of marketing emails by clicking the unsubscribe link in any email or contacting us directly
  • Communication Preferences: Update your preferences for receiving promotional materials at any time
  • Photography Consent: Decline to be photographed or withdraw consent for use of existing photos

8. Children’s Privacy

Our glassblowing classes may include participants under 18 years of age. For participants under 18:

  • We require parent or guardian consent for class participation
  • Parents/guardians can request access to, correction of, or deletion of their child’s information
  • We do not use children’s information for marketing purposes without explicit parental consent

9. Photography and Video Policy

During classes and events, we may take photographs or videos for:

  • Marketing and promotional materials (only with explicit written consent)
  • Social media sharing (only with explicit written consent)

You have the right to:

  • Decline to be photographed or filmed
  • Request removal of images if consent is withdrawn
  • Specify how your images may or may not be used

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. We will:

  • Post the updated policy on our website (if applicable) or provide notice at our studio
  • Notify you of material changes via email or direct communication
  • Include the effective date of any changes

Your continued use of our services after changes become effective constitutes acceptance of the updated policy.

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

New Temple Glassworks LLC

  • Address: 201 Webster Hwy, Temple NH 03084
  • Phone: 603-582-0655
  • Email: glass-legal@newtempleglassworks.com
  • Hours: By appointment or as posted on our website.

For privacy-related inquiries, please allow up to 30 days for a response.

12. Third-Party Services and Links

We use several third-party services to enhance our business operations:

Etsy.com (Online Sales)

When you purchase our art glass objects through our Etsy shop, your transaction is governed by both this privacy policy and Etsy’s privacy policy. We receive order and customer information necessary to fulfill your purchase, but Etsy independently collects and processes your data according to their own privacy practices.

Square, Inc. (Payment Processing)

We use Square to process credit card and other payments. Square processes payment information according to their privacy policy and PCI compliance standards. We do not store complete credit card information on our systems.

Visibook.com (Class Scheduling)

Our online class scheduling is managed through Visibook. When you book classes through this platform, Visibook collects and processes your booking information according to their privacy policy. We receive the information necessary to manage your class registration.

Important Notes About Third-Party Services:

  • Each service has its own privacy policy and data handling practices
  • We recommend reviewing their privacy policies to understand how they handle your information
  • We are not responsible for the privacy practices of these third-party services
  • We do not sell or provide customer data to these services beyond what is necessary for the specific service they provide to us

13. New Hampshire Privacy Law Compliance

This privacy policy is designed to comply with New Hampshire RSA Chapter 507-H (Expectation of Privacy). Key compliance elements include:

  • Lawful Processing: We process personal data only for legitimate business purposes disclosed in this policy
  • Data Minimization: We collect only personal data that is adequate, relevant, and necessary for our disclosed purposes
  • Consumer Rights: New Hampshire residents have specific rights regarding their personal data as outlined in Section 7
  • No Discrimination: We do not discriminate against consumers for exercising their privacy rights
  • Sensitive Data: We obtain consent before processing sensitive personal data

14. Jurisdiction and Applicable Law

This Privacy Policy is governed by the laws of New Hampshire and the United States, including New Hampshire RSA Chapter 507-H. Any disputes relating to privacy matters will be subject to the jurisdiction of the courts in New Hampshire. Enforcement of New Hampshire privacy law is exclusively handled by the New Hampshire Attorney General’s office.